ww.energyheat.de is the online trading domain name of: VIDCOM IMPEX EOOD a company registered in Bulgaria with the VAT identification number BG207665862
1. APPLICABLE TERMS
1.1 By using the website and the online shop www.energyheat.de, the customer agrees to the agree to the following conditions. If you do not accept these Terms, you may not use the Site or the information displayed. 1.2 www.energyheat.de sells and the Customer may purchase the Products in accordance with any electronic or written order from the Customer which is accepted by www.energyheat.de, subject in each case to these Conditions.
1.3 Deviations from these conditions (including any special conditions agreed between the parties) are only applicable if agreed in writing by their managing director or a person authorized by him in writing.
1.4 Errors or typographical errors or other errors or omissions in the sales literature, e.g. Offers, price lists, acceptance of offers, invoices or other documents or information issued by www.energyheat.de must be corrected by www.energyheat.de without any guarantee.
1.5 If any provision of these Terms and Conditions is found to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remaining relevant provisions will not be affected.
1.6 Your statutory rights remain unaffected
2. SIZES IMAGES AND ILLUSTRATIONS
2.1 We try hard to ensure that all sizes and measurements are as accurate as possible. However, in rare cases there is incorrect information. We will resolve the issue as quickly as possible and let you know.
2.2 The images are taken under certain lighting conditions for illustration purposes only and may not exactly match the product. In addition, the colors may vary slightly from the images.
2.3 Sometimes manufacturers make minor improvements to products by changing product specifications. These changes do not affect the efficiency or appearance of the product. If you do not agree with these changes, we will do our best to offer you a replacement of equal or better quality at the same price.
3. PRICE
3.1 Prices are correct at the time of publication.
3.2 All prices include statutory VAT (20%).
3.3 www.energyheat.de reserves the right to change the stated prices at any time.
3.4 Errors and omissions excepted.
3.5 All prices are in euros.
3.6 Shipping costs vary depending on the order quantity and product type. Always check with us to confirm the correct charges will apply when ordering more than one piece.
4. OFFER AND ACCEPTANCE
4.1 A binding contract between you and VIDCOM IMPEX EOOD is concluded when you receive confirmation from us by email, telephone or other means that your order has been accepted.
4.2 To order Goods you must be at least 18 years old.
5. DELIVERY OF GOODS
5.1 The customer is solely responsible for ensuring that the products are suitable for their purpose.
5.2 The recommendations of the Energyheat sales team are based on data provided by the customer. Under no circumstances can the inspection, measurement and technical analysis of a specialized engineer or installer be replaced on site.
5.3 www.energyheat.de reserves the right to refuse delivery of goods at its sole discretion.
6. PAYMENT
6.1 Orders must be paid in full in order to begin preparation and shipping. 6.2 www.energyheat.de accepts online payments with all common credit and debit cards via the PayPal system.
6.3 www.energyheat.de accepted, advance payment (bank transfer), cash payment upon collection
7. RETENTION OF TITLE The goods remain our property until full payment. The following also applies to entrepreneurs: We reserve ownership of the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance - regardless of whether the reserved goods are combined or mixed with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.We will release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.
8. AVAILABILITY
8.1 1 All goods offered are subject to availability. If goods are determined to be unavailable or no longer offered, www.energyheat.de will, subject to your consent, offer a similar replacement if available.
8.2 If there is no suitable replacement, the transaction for that item will be void and any payment will be refunded.
8.3 www.energyheat.de is not liable for costs arising from late or unavailable items.
9. FORCE MAJEURE CONDITIONS
9.1 Neither party shall be liable for any failure due to acts of God, war, strikes, lockouts, accidents, fire, failure of plant, machinery or shortage or unavailability of raw materials from a natural source.
9.2 www.energyheat.de is entitled to postpone or cancel delivery or to reduce the number of items delivered if the production, procurement or delivery of the products is prevented, hindered or delayed in the normal way or by circumstances beyond its control.
10. CANCELLATION OF ORDERS
10.1 You may cancel your order for any item purchased on this website at any time before the goods are dispatched.
10.2 If you want to return the product, check the return conditions.
10.3 Custom-made products are excluded from exchange.
10.4 You may return all items using your own courier. Alternatively we can offer a pick up and drop off service. The costs for the return transport will be communicated upon request. The return point is a transport company in your country.
10.5 The full original payment amount, less any transport costs, will be credited to your account. We will refund your payment within 14 days of returning the goods.
10.6 Please contact us to arrange the details.
11. DELIVERY
11.1 We aim to deliver within 35 working days of receipt of your order, although some items may take up to 40 days.
11.2 Delivery is made by a representative of www.energyheat.de during working hours from Monday to Friday. Prior to delivery, you will be contacted by telephone to confirm that someone will be at the delivery address on the specified day. If our agent is unable to obtain a signature, your order will not be processed (unless otherwise stated) and you may be charged an additional fee to redeliver your order.
11.3 www.energyheat.de is not liable for delivery delays or resulting losses due to delivery delays.
11.4 Delivery must be signed by an adult aged 18 or over and state the condition of the goods.
11.5 All goods are insured for the value of transport damage. For the insurance to be effective, the customer should check the status of the product upon arrival and, in the event of a problem, refuse delivery or point out the problem.
11.6 Delivery will take place on the Customer's sidewalk or at another location suggested by the Customer and accessible by truck.
12. TRANSPORT DAMAGE The following applies to consumers: If goods are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance company. The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, the freight carrier or the person or institution otherwise designated to carry out the shipment.
13. TITLE & RISK
13.1 The risk of damage or loss of the products passes to the customer upon delivery.
13.2 Notwithstanding any other provision herein, title to the Products shall not pass to the Customer until VIDCOM IMPEX EOOD has received all payments in full.
14. USE OF OUR WEBSITE
14.1 To the extent permitted by law, www.energyheat.de this website and its contents are provided "as is" and makes no representations or warranties of any kind, express or implied, about the information, content, prices, materials or products contained on this website, including, but not limited to, warranties of merchantability, satisfactory quality and suitability for a particular purpose.
15. CHOICE OF LAW AND JURISDICTION This contract is governed by Bulgarian law. The courts of Vidin, Bulgaria shall have exclusive jurisdiction over any disputes arising from this Agreement.
16. GUARANTEES & LIABILITY
16.1 A manufacturer's guarantee of at least 2 years applies to all goods delivered by www.energyheat.de, unless otherwise stated.
16.2 www.energyheat.de provides the customer with the information necessary to claim the manufacturer's guarantees. In the event of damage, the customer will first contact the customer service department of www.energyheat.de.
16.3 www.energyheat.de does not offer any warranty coverage for independent defects.
16.4 In no event and notwithstanding anything in these Terms and Conditions will www.energyheat.de be liable in contract, tort (including negligence or breach of statutory duty) or otherwise and for any reason whatsoever (i) Increased costs or expenses (ii) for loss of profits, loss of business contracts, revenue or expected savings or (iii) for special indirect damages or consequential damages of any kind.
16.5 The following restrictions and reductions in time do not apply to claims based on damages caused by us, our legal representatives or vicarious agents in the event of breach of life, body or health in the event of intentional or grossly negligent breach of duty as well as fraudulent breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner can regularly rely (cardinal obligations) within the framework of a guarantee promise, if agreed , or as far as the scope of application of the Product Liability Act is open. Restrictions towards entrepreneurs For entrepreneurs, only our own information and the manufacturer's product descriptions, which were included in the contract, are deemed to be an agreement regarding the quality of the goods; We assume no liability for public statements made by the manufacturer or other advertising statements. For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk.
16.6 LIABILITY
We always have unlimited liability for claims due to damage caused by us, our legal representatives or vicarious agents • in the event of injury to life, body or health • in the event of intentional or grossly negligent breach of duty • in the event of guarantee promises, if agreed, or • to the extent that the scope of application of the Product Liability Act is open. In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely, (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage that typically has to be expected is limited. Otherwise, claims for damages are excluded.
17. LINKS
www.energyheat.de assumes no liability for websites over which we have no control and which may act as a portal to our website or which are connected to our website via a link or which we access via a link.
18. GENERAL
18.1 Neither party shall be liable for any delay or failure to perform its obligations if the delay or failure arises from events or circumstances beyond its control and the party shall be entitled to a reasonable extension of its obligations.
18.2 These terms and conditions may be changed at any time without prior notice to the customer.
19. DISPUTE RESOLUTION
The European Commission provides a platform for online dispute resolution (OS), which you can find here: https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.